General Information

Information for Your Stay

Arrival
Our rooms are ready for occupancy from 3 p.m. Unfortunately, we are unable to confirm a specific room number or floor.
For late arrivals, the open nights will be charged.

Departure
Rooms must be vacated by 11 a.m. For early departures, the open nights will be charged.

Children
Child rates apply only for an additional bed in the parental room. Use of the sauna and wellness area is available from the age of 15.

Payment Options
• Cash payment
• Credit / Debit card
• Mastercard
• Visa

Taxes
Our prices do not include a tourist tax of €2.50 per person/night (from the age of 15). Tourism association fee of €1.00 per person/night.

Deposit
A deposit of 50% of the package is required. (Exception: holiday periods – deposit is 100%)
To guarantee your reservation, please transfer the deposit to the Raiffeisenbank Murau account by the deadline.

Raiffeisenbank Murau
IBAN: AT06 3840 2000 0902 9414
SWIFT-BIC-Code: RZSTAT2G402
You have the option to pay the deposit by credit card. Please contact us at: urlaub@turracherhof.at

Cancellations & Travel Insurance

Cancellation Policy
Winter: The accommodation contract can be canceled free of charge until 21 days before the arrival date at 6:00 p.m. Later cancellations will result in the hotel retaining the entire deposit, 50% of the total price as a cancellation fee. In case of no-show or early departure, we will charge 100% of the agreed package price.

Cancellations are only accepted in writing. Late arrival, early departure, or partial cancellations of room occupancy will be charged according to the percentage stated above depending on the time of written notification.

Summer: The accommodation contract can be canceled free of charge until 3 days before the arrival date at 6:00 p.m. Later cancellations will result in the hotel retaining the entire deposit, 50% of the total price as a cancellation fee. In case of no-show or early departure, we will charge 100% of the agreed package price.

Cancellations are only accepted in writing. Late arrival, early departure, or partial cancellations of room occupancy will be charged according to the percentage stated above depending on the time of written notification.
We recommend taking out travel insurance.

European Travel Insurance
You can find all information about the insurance product Hotelstorno Plus (information sheet, description of services including conditions, behavior in case of damage), cancellation rights, complaint options, and data usage of Europäische Reiseversicherung AG at
https://www.europaeische.at/pip/hospl

Precautionary tip: The insurance also covers rescue costs and transportation from the mountain to the valley. Your premium depends on the amount of the travel price.

In the event of errors in correspondence and telephone inquiries (offer/reservation), only the valid price list applies.